Contact Us
Got a question about one of our reviews, spotted something that looks out of date, or want to flag a crypto casino we haven't covered yet? This page explains how to reach us and what kind of enquiries we're best placed to help with.
How to reach the Best Crypto Casinos team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods.
When you write in, a little detail goes a long way. If your question relates to a specific site — say, a payout issue at one of the operators listed in our About Us page background — let us know which casino, roughly when it happened, and what coin or method was involved. It helps us give you a useful answer rather than a generic one.
What we can help with
- Corrections or updates to information in our casino reviews and comparison tables
- General questions about how we assess and rank crypto casinos
- Feedback on a site's bonus terms, payout speed, or verification process based on your own experience
- Suggestions for crypto casinos or topics you'd like us to cover
- Press, partnership, or data-related enquiries
What we can't do
We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That means there are some things outside what we can help with:
- We can't access, close, or reset your account at any casino — that has to go through the operator's own support team
- We can't intervene in a dispute over a specific bet, bonus, or withdrawal, though we're happy to hear about it for our records
- We don't provide legal or tax advice — for questions about how gambling winnings or crypto gains are treated where you live, speak to a qualified professional
- We can't verify your identity or process any KYC documentation on a casino's behalf
If you're dealing with a live account issue, your fastest route is almost always the live chat or support inbox on the casino's own site.
Before you write in about a specific offer
Bonus and cashback terms change often, and the headline figures shown on our site — like a welcome match or a weekly cashback percentage — always come with wagering requirements, eligibility rules, and sometimes state restrictions attached. If something looks different from what's advertised, check the operator's own terms page first, since that's the version that legally applies to your account. We rely on publicly available information and periodic checks, not live monitoring of every operator's terms, so a short gap between an update and our page catching up is possible.
If you're concerned about your gambling
If you're reaching out because gambling has started to feel like a problem — for you or someone you know — that's not something a contact form can fix, but support is available. The National Problem Gambling Helpline (1-800-GAMBLER) is free and confidential. We also cover tools and resources in more depth on our Responsible Gambling page, including a reminder that offshore crypto casinos generally don't offer the same self-exclusion or player-protection tools as state-regulated operators. Online gambling is intended for adults aged 18 or 21 and over, depending on the site and your state's rules — please check the minimum age before signing up anywhere.
Site policies and other questions
For details on how we operate, our editorial approach, and our relationship with the casinos we list, see our About Us page. Our Terms and Conditions page covers the legal terms of using this site, including our affiliate relationships and the limits of the information we provide.
Whatever the reason you're reaching out, we appreciate you taking the time — reader feedback is a big part of how we keep our reviews of Best Crypto Casinos's ranked casinos accurate and current.